0. Now select ‘Manage family members’, choose the child who you want to apply the restrictions to and under ‘Access to content’ choose the age-level restriction you require. There's no firewall settings that I can see, and one time I got to see a page saying. 1 on your browser. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. Try ExpressVPN >. Thanks - 5400491. 1/help for specific device where Web Safe is not working. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Manage Your Account. on 05-02-2023 14:03. Seems a common problem with no simple solution. Virgin Media. 1 for Families |. but then i get" your Virgin Media Child safe Settings have Blocked this Site " ; so it DOES exist ? Expert: Richard replied 1 year ago. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Go to your browser settings and click Advanced settings. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Phone. These abusive images are then downloaded and passed round school on phones. 222. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. 8 and 8. I have tried endless amounts of settings adjustments on the iPhone. Click: Settings. Now select the Lock programmes by Age Rating option. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Manage Your Account. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. 0 Kudos. How to turn on Child Safe. Social media guides. In response to lotharmat. Add a new username and password. Hi thank you fir the reply. For Android: Settings >> Connections >> More connection settings >> Private DNS. How to access advanced settings. Open the Play Store app and tap the Menu button. I am also experiencing the same issue. Also, please visit this link here where we provide all useful info about Child Safe feature and how to manage your settings etc. Manage Your Account. 5. Gateway 192. 220. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. Personalization might have an impact on performance, therefore make sure you. 222 and 208. If you haven’t got an account click the ‘Create Your Account’ button. on 06-03-2023 16:05. This includes restricting children from accessing inappropriate or adult content. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then configure router to use Virgin Media. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. 10 REPLIES. . Browse Virgin Media Virgin Media Community. We're here to help. Learn more. Regards. I’m pretty sure I had it turned on in my old house and it was fine. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Manage Your Account. Protect your child's phone SMS 4. 220. 168. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYou can also use the PIN you’ve set up to control purchases made through Stream. Tick Do not request a PIN. I can see that @Cardiffman281 has offered some advice on ensuring it is turned on and then back off to see if that helps. 67. Virgin Media. Tap Manage Settings. Please allow me to send you a PM so I can look into this further. I've tried logging out and in again a few times but the result is still the same. 220 OpenDNS provide in. Just sign in to My Virgin Media and change your settings. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. For best. on 08-02-2023 16:22. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKNew campaign urges parents to switch on digital controls to keep children safe online. Stay safe online. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. When I check the DNS settings on my device it says it’s using the VM DNS servers. Reconnect your VPN if necessary. TV on the go. 168. However, it’s incredibly easy for a child to circumvent the Snapchat age limit by using a fake date of birth. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixFWIW Child Safe of recent seems to lack stability with posts on the forum noting:. Sorry to hear that your child safe is not blocking unsuitable websites. I am sorry to hear you've been having some issues with WebSafe. Hit ‘settings’. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Account - Mobile. Discover the web for yourself. To do this: Press Home on the remote. try going to if Web Safe is on this site should be blocked. We give all our customers a complete, market leading security package called Virgin Media. Virgin Media. I have confirmed this via phone call with virgin media. SpeedMy Virgin Media App. My Virgin Media App. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. on 05-01-2023 17:27. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Select Parental Controls. You can customise your Child Safe settings by clicking on the Categories, Sites or Timer filters and choosing the protection you need for you and your family. To confirm private browsing is on, you will see the word inPrivate beside your address bar. We would like to show you a description here but the site won’t allow us. Web safe provides ultimate protection when using the internet. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI have Child Safe turned on on my account, but none of the boxes (gambling etc) are selected. 222 and 208. 4. Have you managed to sort out the Child Safe features on your Virgin Media account, or do you still require assistance. I have an iPhone XR and am running ios15. Getting online on any device and staying connected is a breeze when you know what to do. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. It includes virus. On the remote press the Menu button. This is a workaround for when Child Safe does not or can not be turned off. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Child safe disabled for a month, virgin arnt helping, any ideas? Hey All, I use to use child safe all the time for my kids but about 5 weeks ago i noticed it was disabled, tried enabling it and it keeps disabling. Try computers with Cisco’s OpenDNS using 208. Choose “Hardware and Sound” and click on “Troubleshoot audio. Take a look at the pull-out tab on the side of the Hub 3. jump to content. Thanks for joining me on PM. Dean_Lindson. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. Chrome Router Smart TV More. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. "Sorry the changes you made were not saved, please try again". Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making. If it’s your child’s iPhone. I'd like to take a look into this for you. 1 ACCEPTED SOLUTION. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and. If you're using Virgin Media to connect (at least from the UK), it looks like "Virgin media child safe" could prevent access to some data that Firestone needs to work. Sorry to hear you are having an issue with the websafe settings. Tap Settings > Parental Controls. Networking and WiFi. 220. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. We would like to show you a description here but the site won’t allow us. The best way to safeguard your child is to adjust the privacy settings and put restrictions in place so they can share and view content only from. This video is about how to use any website that has been blocked by Virgin Media. Snapchat's age requirement is 13 years old. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Try setting the DNS on you device manually, and use Google's DNS servers as a test. Click Here to learn more about how we use cookies. Discover the web for yourself. Home Phone. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksThanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 3. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. QuickStart, set up and connections. 1. We would like to show you a description here but the site won’t allow us. Web safe provides ultimate protection when using the internet. 67. Have looked at previous similar posts and have tried. They will be able to check what email address you are using by going to My Virgin Media > Account settings > Account details > Manage accounts. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Web safe provides ultimate protection when using the internet. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. We take you through locking channels and PIN settings. 168. 0. Yes, VPN sites are blocked for me, I can't enter any (such as the link you provided, as well as nordvpn, expressvpn, etc). Press Home on the remote. Bypass Child Safe & Virus Safe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Just sign in to My Virgin Media and change your settings. 1. My Virgin Media App. Very sorry to hear you've got an issue with the Child Safe feature. Nah - maybe for teenagers but not for tweens or younger ones. 168. google (disable when using mobile data) 0 Kudos. 67. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!Now it doesn’t. 67. always had child safe on. I've tried a router reboot but that has not fixed it. If you change the computer's network settings to use any Public DNS does that re-gains access. Go to Settings > General, then tap Software Update. 220. If so, just log-in as existing user! 4. edit subscriptions. 220If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. 100. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. com). This age limit applies to most social media sites and has been dictated by US law through the Children's. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Just toggle this off and click Apply. com, @ntlworld. Cleanhands50. The computers and devices you wish to authorise are set up so that. My services: HD TV on VIP (+ Sky Sports. No one in house can send messages , pictures videos etc. 220Hi @Alec99. Afterward, click Apply and save your settings. You can customise your. Virgin Media and O2 ; Keeping children safe online ;To mute just enter the group chat, tap the name of the group to enter ‘Group Info’ and then ‘Mute’ to toggle how long you want it to be muted for. TV. 222. A list of Age Ratings options will appear on the screen. 8. 99. 8. It works now. 5. 222 and 208. Age verification is limited, relying on self-reporting. Stay safe online. Turning on, or off, Child Safe protection based on your. When prompted, enter the settings. Use the first option ‘Remind me to take a break’. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. I'm Having exactly the same problem since Thursday, both in Safari and Firefox. VPNs we tested to unblock various forbidden resources. 168. 4. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but. select Save changes and confirm changes are saved as. Tap Install Now. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. Security matters. Connect to the router with a LAN cable. We created Web Safe for our customers to make browsing safety a no-brainer. This is a fast and very easy trick that can work even if you're not a Virgi. 67. Just to update the thread, you've advised you're not happy to go through data protection via PM which is your right to do so. You can go look up how to change the DNS in whatever operating system you are using yourself. Networking and WiFi. Re: Websafe settings won't save. Parental controls block websites and applications that you think are unsuitable for your child. Internet service providers have an obligation to protect families from inappropriate online content, too. WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then configure router to use Virgin Media DNS at 194. 222 and 208. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Virgin Media and O2 ; Keeping children. Community Natter. 48. Enhance your online life. Sign into your My BT account online. Switch on Child Safe. Tap your child's account. ExpressVPN — Best Overall Virgin Media VPN With Superfast Speeds for Uninterrupted Connections. ###. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. 2. Try manually setting the Google Mesh DNS settings to match VM's DNS Servers, i. I have web safe switched off but still certain sites wont load. If explicit content is found, it can be deleted by Discord. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. . 1. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Within the app itself, there are two settings that can provide a pointer. These are two settings – Virus Safe and Child Safe. We would like to show you a description here but the site won’t allow us. I have tried switching them on and then off multiple times. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Users are able to set their desired option: Scanning all messages (Keep me safe), scanning only those from strangers (My friends are nice) or not at all (Do not. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Controls & Settings guide Virgin Media F-Secure SAFE helps keep you and your family protected online from all manner of threats and internet nasties. Set “Private DNS provider name” to: dns. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 1. . 1. Options. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Choose which device you would like to set it up on. 44K views 5 years ago Parental control step-by-step guides. We do not use any VPN and I have checked that our AS is "Virgin Media". 222. . Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Bypass Child Safe & Virus Safe. Working hard to help connect the nation, shop our offers and order online. Training and events. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. I can not get websafe/child safe to work on any device. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. If you haven’t changed your password, the default one is placed on the bottom of the router. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. ExpressVPN. Select Request a PIN. Open the YouTube app and click on your username in the top right-hand corner. maybe it DOES exist - Virgin Media Child Safe Settings have Blocked it. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Changing network settings to use any Public DNS should re-gain full access for the device. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. The internet is full of exciting things. , fortnite. My F -Secure Choose device type 3. Login to the Virgin Media online account in a web browser. 0. It’s FREE for the. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Plug in your Virgin Media router. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Choose which device you would like to set it up on. Search. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. on 15-04-2023 15:47. Select an Age Rating that is suitable for your children and select OK. Try with Cisco’s OpenDNS using 208. It's just started being blocked by VM Child Safe settings but up until a couple of weeks ago it was fine. Ive never even used. However, it seems to have stopped since a few days ago. Open an internet browser and type in the Virgin Media IP address: 192. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAltering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Browse Virgin Media Virgin Media Community. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. All other searches end in an attempt to get me to pay for Virgin Media Internet Security’ powered by F-Secure. See your balance and make quick payments. Please, check the top right-hand side of. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Try with OpenDNS using 208. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Kind Regards, Steven_LSome simple ways to bypass the filters: Use the Pirate Bay Proxy. Parental controls leave search sites such as Google and Bing accessible. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. on 13-06-2022 11:42. SpeedQuickStart, set up and connections. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Use the following steps to turn off parental control settings using the Family Link app: Open the Family Link app. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Account - Cable. 19-02-2023 21:33 - edited 19-02-2023 21:34. And pornography is a massive problem - 60% of children under 12 have seen pornographic images Login in the the Virgin Media online account and try the to enable websafe. If they are going to use WhatsApp, the best way you can keep them safe is to have lots of conversations about how they and others are using WhatsApp, what they have seen, anything that has surprised or worried them, and what the risks might be. Joining in. 0 that contains your default network information. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. See. 1. on 11-02-2023 12:31. To fix this you’ll need to log in to your router and change a few settings. 8. 8) and this will bypass the websafe filter. 140 and not, the expected, 81. . Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. changes not being saved.